Will are happy to guarantee a refund within 14 days of delivery for regular priced items within North America. 

Returns


Regular priced items can be returned for a full refund within 14 days receiving your item. Items will be refunded to the original method of payment minus our flat rate return fee of US $10 which includes a pre-paid return shipping label. You have the option to choose your own carrier at your expense. 

Once the item has arrived at our facility, a refund will be processed within 5-10 business days. Creator Store Credit is also available which will be processed immediately upon receiving your return.

Returns Eligibility Criteria


  • Items are unworn, unwashed, undamaged, unused, unaltered, with all original tags attached
  • Items must in it’s original condition
  • Items must be in original packaging
  • Customized printed panels are final sale
  • Panels designed by artists are eligible for return/exchange

To initiate a return request, see our returns centre

Exchanges


To self serve an exchange within our return policy, please return your item and place a new order online. Please contact us for assistance with your new order for size exchanges. 

Sale/Customized Items


Sale items and customized items cannot be returned or exchanged. If you have a sizing issue and you customized an art panel, we may manually authorize an exchange for the jacket only. The art panel is final sale, so please see our size guide before purchasing a custom piece. 

International Returns


Will are happy to guarantee a refund within 14 days of delivery for regular priced items. You are responsible for sending the items back using a reliable tracking method. 

Refund deductions


  • Original shipping charges cannot be refunded. If your order was eligible for free shipping, there are no shipping fee deductions 
  • The return fee for all North American orders is US$10 
  • Items not received in original condition may be subject to a restocking fee 
  • We may also deduct any additional customs/duties/taxes incurred when importing your item back to Canada
  • We reserve the right to reject any returns that do not follow our return policy

Return Process


  • To initiate a return request, see our returns centre
  • With the environment in mind, please try to send items back in the original packaging
  • We do not have control over the original customs/duties/taxes paid. Many countries have a program to cover refunded items purchased from foreign suppliers. Please check with your local border services agency for details.
  • You will receive an email once we receive your return, and a Return Confirmation Email once it has been processed.

Store Credit


  • Store credit will never expire
  • Store credit is issued digitally via email, we do not use plastic gift cards 

Order Issues


  • We handle order issues case by case, so please reach out to us immediately upon receiving your package